SUPPORT

Please use these forms for hardware, software, or media technical support.

Direct vendor support options available at this link

Please allow one business day for technical services to respond to your request.

Hardware & Software Technical Support Form

Click or drag files to this area to upload. You can upload up to 5 files.
Submit up to five images of issue. Only .png, .gif, .jpg, .doc, .pdf file types allowed.
Media Support and Claim Form

Product Information

This will be the manufacture of the media i.e Arlon, ORAFOL, General Formulations, NUDO, etc...
This number is specific to all products and important to the process to determine a resolution. If you do not know enter NA to be determined later if necessary.
What date was the media purchased? If you do not know enter NA to be determined later if necessary.
What is the invoice you purchased the media in question. If you do not know enter NA to be determined later if necessary.
Click or drag files to this area to upload. You can upload up to 5 files.
Submit up to five images of issue. Only .png, .gif, .jpg, .doc, .pdf file types allowed.

Application/Installation

Answer the following questions if the product has been installed.
What cleaner was used if the media has been applied.
What inkset is used in the printer
Manufacture RIP used to process the job
What RIP profile did you select for the output.
Printer profile density setting
How long was the print gassed out our cured before laminating.