SUPPORT

Please use these forms for hardware, software, or media technical support.

Direct vendor support options available at this link

Please allow one business day for technical services to respond to your request.

Hardware & Software Technical Support Form

Name *

First

Last

Company Name *

Phone *

Alternate Phone (Optional)

Email *

Address *

Address Line 1

Address Line 2

City

State

Zip Code

If marked 'other' above, please list item here

Product Manufacture *

Equipment Model or Software Version *

For Printer Support - What inks used in the machine? Roland or 3rd Party?

Equipment Serial # or Software License Number *

Dealer Purchased Product From *

Comment or Message *

Have you spoken to the manufacture about the issue? If so, when and what advice was recommended? *

Have you spoken to another dealer about this issue? If so, who and what was recommended? *

Image of Issue (If applicable)

Click or drag files to this area to upload. You can upload up to 5 files.

Submit up to five images of issue. Only .png, .gif, .jpg, .doc, .pdf file types allowed.

Save and Resume Later

Media Support and Claim Form

Name *

First

Last

Company Name *

Phone *

Alternate Phone (Optional)

Email *

Address *

Address Line 1

Address Line 2

City

State

Zip Code

I need help with... *

Media Support
Other item not listed

If marked 'other' above, please list item here

Product Information

Product Manufacture *

This will be the manufacture of the media i.e Arlon, ORAFOL, General Formulations, NUDO, etc...

Product Part # *

Quantity/Roll *

Product Lot # or Batch # (Found inside of media core and/or product box) *

This number is specific to all products and important to the process to determine a resolution. If you do not know enter NA to be determined later if necessary.

Date of Media Purchase *

What date was the media purchased? If you do not know enter NA to be determined later if necessary.

Far From Normal Invoice # *

What is the invoice you purchased the media in question. If you do not know enter NA to be determined later if necessary.

Have you spoken to a FFN employee regarding this issue? If so, whom did you speak with?

Comment or Message *

Image of Issue (If applicable)

Click or drag files to this area to upload. You can upload up to 5 files.

Submit up to five images of issue. Only .png, .gif, .jpg, .doc, .pdf file types allowed.

Application/Installation

Answer the following questions if the product has been installed.

Cleaned With (If applicable)

What cleaner was used if the media has been applied.

Paint Cure Time (If applicable)

Date of Installation (If Applicable)

Other Materials Used in Graphic (If applicable)

Printer Used (If digital print media)

Printer Ink (If applicable)

What inkset is used in the printer

RIP Used (If applicable)

Manufacture RIP used to process the job

Printer Profile Used (If applicable)

What RIP profile did you select for the output.

Quality Setting (If applicable)

Printer profile density setting

Heater Setting (If applicable)

Print Dry Time Before Lamination (If Applicable)

How long was the print gassed out our cured before laminating.

Laminate Type (If Applicable)

SUPPORT

Product Information

Application/Installation

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