Please use these forms for hardware, software, or media technical support.

FAR FROM NORMAL SUPPORT FORMS

Step 1 of 2

Name *

First

Last

Company Name *

Phone *

Alternate Phone (Optional)

Email *

Address *

Address Line 1

Address Line 2

City

State

Zip Code

I need support for… *

If marked 'other' above, please list item here

Product Manufacture *

Product manufacture is needed for us to look up product service information.

Equipment Model or Software Version *

Model and/or software version is needed for us to reference product service information. Please note only current versions of software are supported.

For Printer Support – What inks used in the machine? Roland or 3rd Party? *

If 3rd party, what is the manufacture?

For Printer Support – What is the digital media you are printing on?

Equipment Serial # -or- Software License # (copy) *

Model and/or software version is needed for us to reference product service information. Please note only current versions of software are supported.

Dealer Purchased Product From *

Some manufactures require specific documentation.

Comment or Message *

Have you spoken to the manufacture about the issue? If so, when and what advice was recommended? *

Have you spoken to other dealers and if so what is the dealer name? *

If so, what was recommended for service?

Image of Issue (If applicable)

Click or drag files to this area to upload. You can upload up to 5 files.

Submit up to five images of issue. Only .png, .gif, .jpg, .doc, .pdf file types allowed.

Save and Resume Later

Name *

First

Last

Company Name *

Phone *

Alternate Phone (Optional)

Email *

Address *

Address Line 1

Address Line 2

City

State

Zip Code

I need help with… *

Media Support
Other item not listed

If marked 'other' above, please list item here

Product Information

Product Manufacture *

This will be the manufacture of the media i.e Arlon, ORAFOL, General Formulations, NUDO, etc…

Product Part # *

Quantity/Roll *

Product Lot # or Batch # (Found inside of media core and/or product box) *

This number is specific to all products and important to the process to determine a resolution. If you do not know enter NA to be determined later if necessary.

Date of Media Purchase *

What date was the media purchased? If you do not know enter NA to be determined later if necessary.

Far From Normal Invoice # *

What is the invoice you purchased the media in question. If you do not know enter NA to be determined later if necessary.

Have you spoken to a FFN employee regarding this issue? If so, whom did you speak with?

Comment or Message *

Image of Issue (If applicable)

Click or drag files to this area to upload. You can upload up to 5 files.

Submit up to five images of issue. Only .png, .gif, .jpg, .doc, .pdf file types allowed.

Application/Installation

Answer the following questions if the product has been installed.

Cleaned With (If applicable)

What cleaner was used if the media has been applied.

Paint Cure Time (If applicable)

Date of Installation (If Applicable)

Other Materials Used in Graphic (If applicable)

Printer Used (If digital print media)

Printer Ink (If applicable)

What inkset is used in the printer

RIP Used (If applicable)

Manufacture RIP used to process the job

Printer Profile Used (If applicable)

What RIP profile did you select for the output.

Quality Setting (If applicable)

Printer profile density setting

Heater Setting (If applicable)

Print Dry Time Before Lamination (If Applicable)

How long was the print gassed out our cured before laminating.

Laminate Type (If Applicable)

VENDOR TECHNICAL DIRECT SUPPORT LINKS

Manufacture	Manufacture Support	Support Site	ICC Profiles	Additional Resources
Fosters	1-800-523-4855	Support
Geoknight	1-800-525-6766	Support
Graphic Finishing Partners	1-800-986-2005	Support
Keencut		Support		Resources
Plasticade	1-800-772-0355	Support
Roland		Support	Profiles	Resources
Seal	1-800-257-7325	Support

Manufacture	Manufacture Support	Support Site	ICC Profiles	Additional Resources
3M	1-800-328-3908	Support	Profiles	Resources
Arlon	1-877-275-6698	Support	Profiles	Resources
Avery Dennison		Support	Profiles	Resources
Catalina Films				Resources
Clearfocus			Profiles	Resources
Dreamscape	1-973-625-7923	Support	Profiles
General Formulations	1-800-253-3664	Support	Profiles
Hartco	1-800-543-1340	Support		Resources
Intelicoat			Profiles	Resources
Kapco	1-800-791-8963
Magnum Magnetics	1-800-258-0991	Support	Profiles
Mojave	1-800-333-3136		Profiles	Resources
Nudo	1-800-826-4132			Resources
Orafol	1-888-672-2251	Support	Profiles
RTape	1-800-440-1250	Support
Sihl	1-800-556-6866	Support	Profiles
SEF	1-844-720-9600		Profiles	Resources
Signgold	1-845-457-1500	Support

Manufacture	Manufacture Support	Support Site	ICC Profiles	Additional Resources
CADlink (Signlab)	1-888-744-6522	Support		Resources
FlexiSign (SAi)	1-800-229-9044	Support
Roland		Support	Profiles	Resources

SUPPORT

FAR FROM NORMAL SUPPORT FORMS

Product Information

Application/Installation

VENDOR TECHNICAL DIRECT SUPPORT LINKS

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