We would love to hear from you. Have a question about media, technical support, or anything else, we are here to help. Select a tab below to expand contact options.

Contact Forms

Hardware & Software Technical Support – Contact Form

Name *

First

Last

Company Name *

Phone *

Alternate Phone (Optional)

Email *

Address *

Address Line 1

Address Line 2

City

State

Zip Code

I need support for... *

If marked 'other' above, please list item here

Product Manufacture *

Equipment Model or Software Version *

For Printer Support - What inks used in the machine? Roland or 3rd Party? *

If 3rd party, what is the manufacture?

For Printer Support - What is the digital media you are printing on? *

Equipment Serial # -or- Software License # (copy) *

Dealer Purchased Product From *

Comment or Message *

Have you spoken to the manufacture about the issue? If so, when and what advice was recommended? *

Have you spoken to other dealers and if so who? *

What was recommended for service? *

Image of Issue (If applicable)

Click or drag files to this area to upload. You can upload up to 5 files.

Submit up to five images of issue. Only .png, .gif, .jpg, .doc, .pdf file types allowed.

Save and Resume Later

Media Support & Claim – Contact Form

Name *

First

Last

Company Name *

Phone *

Alternate Phone (Optional)

Email *

Address *

Address Line 1

Address Line 2

City

State

Zip Code

I need help with... *

Media Support
Other item not listed

If marked 'other' above, please list item here

Product Information

Product Manufacture *

This will be the manufacture of the media i.e Arlon, ORAFOL, General Formulations, NUDO, etc...

Product Part # *

Quantity/Roll *

Product Lot # or Batch # (Found inside of media core and/or product box) *

This number is specific to all products and important to the process to determine a resolution. If you do not know enter NA to be determined later if necessary.

Date of Media Purchase *

What date was the media purchased? If you do not know enter NA to be determined later if necessary.

Far From Normal Invoice # *

What is the invoice you purchased the media in question. If you do not know enter NA to be determined later if necessary.

Have you spoken to a FFN employee regarding this issue? If so, whom did you speak with?

Comment or Message *

Image of Issue (If applicable)

Click or drag files to this area to upload. You can upload up to 5 files.

Submit up to five images of issue. Only .png, .gif, .jpg, .doc, .pdf file types allowed.

Application/Installation

Answer the following questions if the product has been installed.

Cleaned With (If applicable)

What cleaner was used if the media has been applied.

Paint Cure Time (If applicable)

Date of Installation (If Applicable)

Other Materials Used in Graphic (If applicable)

Printer Used (If digital print media)

Printer Ink (If applicable)

What inkset is used in the printer

RIP Used (If applicable)

Manufacture RIP used to process the job

Printer Profile Used (If applicable)

What RIP profile did you select for the output.

Quality Setting (If applicable)

Printer profile density setting

Heater Setting (If applicable)

Print Dry Time Before Lamination (If Applicable)

How long was the print gassed out our cured before laminating.

Laminate Type (If Applicable)

General Questions – Contact Form

Branch Locations

Corporate Office – Fargo, ND

1318 39th St N Fargo, ND 58102
1-800-877-1907

Availability
8am-5pm CST
Monday – Friday

South Dakota – Branch

705 North Derby Lane
North Sioux City, SD 57049
877-433-6336

Availability
8am-5pm CST
Monday – Friday

Kansas – Branch

212 S. Hydraulic
WIchita, KS 67211
855-201-4895

Availability
8am-5pm CST
Monday – Friday

Staff Directory

General Department – Email Directory

Accounting Questions	Accounting Department	Email Accounting
General Questions	General Info Email	Email General Email

Corporate Office – Email Directory – Fargo, ND

1318 39th St N, Fargo, ND . 800-877-1907

President	Dan H.	Send Email
Sales Manager, Roland Certified Technician	Joe S.	Send Email
Service Manager, Roland Certified Technician	Terry C.	Send Email
Customer Service	Lindsey M.	Send Email
	Chris N.	Send Email
	Heather C.	Send Email
Administrative Assistant/Receptionist	Joni R.	Send Email

South Dakota Branch – North Sioux City, SD

705 North Derby Lane North Sioux City, SD 877-433-6336

Branch Manager	Wayne K.	Send Email
Customer Service	RJ, M	Send Email

Kansas Branch – Wichita, KS

212 S. Hydraulic Ave Wichita, Kansas 855-201-4895

Branch Manager	Ben B.	Send Email
Service Manager, Roland Certified Technician	Matthew Q.	Send Email
Customer Service	Travis G.	Send Email

Minnesota Branch – Coon Rapids, MN

Branch Manager

Craig M.

Send Email

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